ITSM system, Control Desk
Our IT Service Management (ITSM system) assesses the functional adaptness and management of IT solutions by delivering service level expectations of customers.
We provide an ITSM solution that manages IT and non-IT assets on the same underlying platform, using IBM Control Desk. This solution is Information Technology Infrastructure Library (ITIL®)-compliant and provides a common control center for logically managing digital and physical assets and enables processes to work at the speed of today’s cloud and virtualized environments.