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  • IBM CONTROL DESK

    The ITSM (IT service management) solution, IBM Control Desk, is a control center for managing business processes. It enables control, governance and compliance to applications, endpoints and assets to protect critical data and prevent outages.

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IBM Control Desk for ITSM

Built on a distinct software platform, IBM Control Desk brings a comprehensive view of assets across your company. This complete view gives you enhanced visibility and analytical insight into your ITSM processes, allowing you to drive service improvements and reduce costs.

Our IBM Control Desk solution supports main Information Technology Infrastructure Library (ITIL) processes

  • Availability Management
  • Change Management
  • Event Management
  • Financial Management
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Release & Deployment Management
  • Request Fulfilment
  • Service Asset & Configuration Management
  • Service Catalogue Management
  • Service Level Management

Adding an IBM Control Desk component to manage Information Technology (IT) Services, Changes, Assets, and Configuration Items (CI), with existing IBM Maximo installation makes perfect sense - you can use IBM Maximo and IBM control desk together as one platform.

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BENEFITS OF IMPLEMENTING IBM Control Desk

  • Transparent IT asset lifecycle management to provide inventory management and software license compliance capabilities

  • Single point of contact for managing service requests and handling incidents

  • Reduced risk and supporting service integrity with change, configuration and release management

  • Usability and integration with access to IT services and interaction with service management processes

  • Reduces training costs and user efficiency with self-service

  • Automation, control and governance by allowing users to automate lower risk activities

  • Helps to ensure that environmental change to the provisioning or a machine outage does not impact service level agreements (SLAs)

  • Delivers support for service providers to help enhance profitability and customer satisfaction

  • Flexibility regarding solution installation (on-site or SaaS solution).

IBM Control Desk brings your organization to a new level.

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