• TROIA SUPPORT DESK

    Our outsourced support desk desk has a variety of experts delivering clients a distinct place to go for all their IT needs. Quick response and tailored customer services are our quality and advantages.

A better service for your clients

Our outsourced Support Desk manages incidents and service requests along with handling user communications for things like outages and planned changes to services.

It also plays a crucial role in facilitating the integration of business processes with the technology ecosystem and broader service management infrastructure.

Serving as the client's primary point of contact

  • monitoring incidents
  • addressing user requests/questions
  • providing a communication channel
    between other service management functions and the user community


In addition to these core functions, the service desk plays an active role in capturing change requests,  assisting with problem management and much more.

Integrated into other business processes

  • Data Access Management
  • Supplier/Partner Onboarding and Off-boarding
  • Reporting and Metrics management
  • Business Continuity Management
  • Infrastructure/Service Monitoring
     

LET OUR SUPPORT DESK SOLVE YOUR PROBLEMS

We believe that a more personal service ensures that problems are dealt with more efficiently and effectively, resulting in a better service for our clients.

Our experts can be called upon, when required, to perform work on-site; from single day assignments to longer upgrade or business re-engineering projects.

READ OUR CASE STUDIES

CONNECT WITH OUR SPECIALIST

Talk to one of our solution specialists and get a better sense of the scope of our work, timing, and our process.

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