A better service for your clients
Our outsourced Support Desk manages incidents and service requests along with handling user communications for things like outages and planned changes to services.
It also plays a crucial role in facilitating the integration of business processes with the technology ecosystem and broader service management infrastructure.
Serving as the client's primary point of contact
- monitoring incidents
- addressing user requests/questions
- providing a communication channel
between other service management functions and the user community
In addition to these core functions, the service desk plays an active role in capturing change requests, assisting with problem management and much more.