Key benefits of ITSM
- Reduced complexity and improved integration
- Optimized service levels (SLAs)
- Increased productivity and cost savings
- Easy access and flexibility
- Greater visibility into the asset lifecycle
- Fewer incidents, errors, and business risks
IBM Control Desk – the heart of the ITSM solution
Our solution is based on IBM Control Desk, which complies with ITIL standards. It is a joint control center for digital and physical assets that enables:
- User self-help: A service catalog for quick problem solving.
- Process automation: From incident and alert handling to service requests.
- Comprehensive change control: Reducing risk and ensuring compliance.
- License compliance: Software control and license cost reduction.
Areas of application
- IT services and operations: Automation of alerts, fewer outages, faster handling of requests.
- IT assets: Reduced licensing costs, fewer errors, and faster execution of requests.
- Enterprise services and assets: Unified process for IT and OTI, lower costs, and greater efficiency.
- Cloud services: Control over requests, approvals, and costs, less duplication of services.
User experience
The Service Portal is designed for users with "consumer" expectations. It offers:
- self-service, catalog, problem reporting, knowledge search, chat,
- a simple user experience designed with IBM Design Thinking,
- virtual assistant support for faster task resolution.
Other business areas
- Enterprise Asset Management (EAM)
- Business analytics
- Research and development of solutions (R&D)
From individual functionality to broader application in solutions, processes, and industries
Our solutions are designed to work seamlessly along side products in many industries we work in. Our advanced technology ensures users remain up to date with the latest trends, innovations and technological progress.
