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  • Efecte ITSM

    Efecte IT Service Management (ITSM) is a well-established and user-friendly software solution that digitizes diverse IT practices, effectively enabling the consolidation and efficient management of services, individuals, and assets within a single integrated platform.

Efecte IT Service Management (ITSM), empowered by the expertise of TROIA, represents the ultimate solution for easily digitizing IT processes. This innovative offering seamlessly combines a service management tool and a user-friendly multi-language self-service portal, providing both power and simplicity. Its codeless workflow engine, responsive user interface, and intuitive online reporting showcase a commitment to user-centric design.

What makes Efecte ITSM Different:

  • Mobile-First Self-Service Portal: Responsive and no downloads required.
  • Advanced Reporting Tools: Create tailored reports effortlessly.
  • Codeless Workflow Engine: Design automation without coding.
  • Deployment agnostic: Fully capable Service Management platform regardless of deployment scenario – SaaS or private cloud.
  • Quick start with package offerings: Quickly start using the Efecte platform with out-of-the-box functionality

Flexible deployment options

Efecte ITSM addresses each client's unique needs, providing the flexibility of SaaS on their own terms and not vendor-locked. This is exemplified by the choice offered between SaaS and on-premises installations, allowing organizations to align their deployment options with their specific preferences and operational requirements. Whether prioritizing the agility and convenience of cloud-based SaaS or the control and security of an on-premises solution, Efecte is recognized for its seamless adaptability to diverse IT environments, regardless of deployment functionality stays the same.

Process digitization capabilities

  • Centralized Automation: Efecte ITSM simplifies the management of IT services, applications, data, and practices within a single system, offering unprecedented control and enhancing transparency and auditability.

     
  • ​Elevated Automation: It takes IT Service Management to the next level by seamlessly integrating with your data model, allowing for flexible automation, and unifying processes across the organization while maintaining security and compliance.

     
  • ​Effortless End-to-End Experiences: It expedites ITSM implementation with pre-configured ITIL best practices, provides a versatile user interface, and streamlines request approval processes, making it a game-changer for IT organizations in the fast-paced digital landscape.


 

 
 
 

 

Why choose Efecte and TROIA

Efecte, in partnership with TROIA, marks a significant development towards IT process improvement, paving the way for a future-ready IT organization. It offers a unique combination of simplicity, automation, and transparency. With over 12 years of experience with ITSM implementation and serving more than 5,000 end users, TROIA contributes extensive knowledge and proficiency to this collaboration. Our client portfolio includes public companies and key ministry departments, showcasing our ability to work with various organizations and meet their Service Management needs.

ASSET MANAGEMENT IS BEST OPTIMIZED WITH INTEGRATION OF EXCELENT IT KNOWLEDGE AND STRATEGIC VISIONS.

THINKING ABOUT A NEW PROJECT?

Talk to one of our solution specialists and get a better sense of the scope of our work, timing, and our process.

CONNECT WITH OUR SPECIALIST

CONTACT

TROIA d.o.o.
Ozare 19, 2380 Slovenj Gradec, Slovenia

PHONE: +386 2 70 71 250
EMAIL US: info@troia.si

     

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