X
  • CASE STUDY

    Having The Ability To Promptly Respond To Service Requests Changed Mikropis Holding’s Service Delivery

Mikropis Holding is a software development company working closely with its clients to create tailored solutions for specific business processes.

THE CHALLENGE

The company wanted to establish a service center for efficient management of processes while reducing operating costs and maintaining a high level of service quality at the same time.

SOLUTIONS

TROIA implemented the IBM Control Desk solution which is used for comprehensive management of IT assets and services.

BENEFITS

IBM Control Desk implementation proved itself many times over and continues to deliver cost and time savings.

See the whole case study here