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  • SUPPORT

    We believe that personal expert service ensures that problems are resolved more efficiently and effectively, resulting in a better service for our clients. We carry out a vast range of Enterprise Asset Management (EAM) work, from short assignments to complex projects. Let our team support your IT installations.

We are specialized in supporting customers and resolving issues

Support includes:

Tailored support, warranty and for all sytems offered

Our support can be tailored to suit your needs and can cover a variety of Maximo professional services including implementation support, technical troubleshooting, patches/upgrades, report development and general system administration.

Our skilled engineers are capable to provide off-site and on-site technical support on all implemented systems of our principals. Technical support is provided in warranty and after warranty period, subject to the support and maintenance contract. We are able to provide 1st and 2nd line support for all software and standard hardware support, for all systems offered in our portfolio.
 

BENEFITS OF Maximo SUPPORT

  • Proactive contact with all of our clients.
  • All our support team has access to market experts when required.
  • We bring remote support service, giving our team instant access to your Maximo system which enables them to have a 'hands-on' approach to resolving your queries.
  • Our team can be called upon, when required, to perform work on-site; from single-day assignments to more extended upgrade or business re-engineering projects.
     

We provide full support and all relevant services and solutions you need.

CONTACT TROIA SUPPORT TEAM  

CONNECT WITH OUR SPECIALIST

Talk to one of our solution specialists and get a better sense of the scope of our work, timing, and our process.

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